Frequently Asked Questions

How do I edit my CLIC account information?
After logging in, visit your Account page. There should be a tab at the top labeled "Edit". After making your changes, select "Save" at the bottom of the page. To view your changes, please use the "View" tab at the top of the page.
How do I find content I added to the website?
To find any content you've submitted to the CLIC website such as news, events, opportunities, educational content, RFAs or resources, please log in and then go to your Account page. Look for the "Authored Content" tab at the top of the page. Still don't see what you are looking for? Please email help@clic-ctsa.org.
How can I save something on the website to easily find later?
Please log in. Look for the  ☆ Save  link on the page. It is typically near the bottom. To see everything you've saved, visit your Account page. On the righthand side, in the Account Functions menu, select "View Bookmarks".
How do I contact CLIC?
You can use eithe the contact form or the CLIC email: contact@clic-ctsa.org. Both methods connect to or Help Desk. We will connect you with the best person for your inquiry.  
Why is my organization not listed in the federated list?
If your orgnization is new to working with CLIC, it is possible we haven't added it to our list yet. Please contact help@clic-ctsa.org and we can look it up. However, most likely your institution is not federated. 
Can I create accounts for other people at my hub?
This is not reccomended. To create an account, you would need access to another persons univeristy credentials, Google or LinkedIn email and password. For security reasons, it is not good to share passwords. Please encourage others on your team to create their own account. The New Member Guide is a great page to share because it has a simple getting started list and a step by step buide to logging in.
Is there an advantage to using a federated login?
Federated logins use your university credentials to authenticate. It will pull over information such as your name and university email address. It can also be easier for others to validate an account is yours when your university email address is listed. Other than that, the accounts work the same. 
Can my Administrator register for the DTF/WG pages?
Yes, however we would ask that both you and your Administrator complete the registration and DTF/WG subscription process. S/he would need to choose their appropriate Membership Type on the Requesting Membership page.
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