Tufts Partnership Identifies New Processes for Providing Consultations to Researchers


Tufts Clinical and Translational Science Institute’s Center for Research Process Improvement staff use a continuous quality improvement framework when they collaborate with research teams facing operational challenges. They recently partnered with Tufts CTSI’s Recruitment and Retention Support Unit and Multi-site Clinical Research Center to rethink the process for providing consultations to researchers. This new cross-functional team meets with study teams to understand the barriers and facilitators to recruitment and how they can select recruitment strategies using a data-informed approach.

The new process is highlighted in two case studies: The first case study highlights using quality improvement tools such as a prioritization matrix to identify the most feasible and impactful recruitment strategies. The second case study describes the advantages of study teams using clinical trial metric dashboards to support data-informed decision making. Both case studies are examples of the importance of focusing on the science of science, as well as the science itself. Further quality improvement tools and examples are highlighted in a research process improvement toolkit.

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